Frequently Asked Questions
Can I use the IPL handset on both my face and body?
Yes! Our IPL handset is designed for compatible areas of your face and body, including your legs, arms, underarms, bikini line and below the cheekbones. Always follow the instructions, complete a patch test first and never use it near your eyes, on intimate areas, tattoos or irritated skin.
How soon can I expect to notice visible results?
Results vary depending on your hair colour, skin tone and consistency. Some users may notice slower, finer regrowth within the first few weeks, with more visible reduction after approximately eight weeks. Follow the recommended treatment schedule and continue with maintenance sessions to support your results.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Is the IPL treatment suitable for every skin tone and hair colour?
IPL generally works best on lighter-to-medium skin tones with naturally dark hair because the light targets pigment in the hair. It may not be effective on white, grey, red or very light-blonde hair and may be unsuitable for very dark skin. Always check the compatibility guide and perform a patch test before use.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.