Questions, answered
How does it work?
You lie on it with the massager under the curve of your lower back. Its curved shape supports the natural arch of your spine while built-in heat and vibration help tight muscles relax.
Is it cordless?
No. It’s USB powered, so plug it into any USB wall adapter or a power bank. A power bank makes it easy to use anywhere.
Will it feel too firm?
The curve can feel firm for the first few sessions. Start with short sessions on the lower settings, or place a folded towel on top until you get used to it.
Who shouldn’t use it?
Don’t use it during pregnancy, if you have a pacemaker, a recent back injury or surgery, a spinal condition, or reduced heat sensitivity. Don’t use it on broken or irritated skin and don’t fall asleep with the heat on. If you have a medical condition or ongoing back pain, check with your doctor first.
How do I clean it?
Unplug it and wipe the cover with a slightly damp cloth. Do not immerse it in water.
Where do you ship?
We deliver to the US and Australia with tracking.
What does shipping cost?
The shipping charge, if any, is shown at checkout.
When will it arrive?
Check the delivery estimate at checkout. Tracking is emailed after dispatch.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.

