Questions, answered
How does it work?
It creates gentle suction inside the head, lifting the skin and muscle slightly instead of pressing down like a normal massager. You choose the strength from 12 levels and can add warmth if you like.
Is it cordless?
Yes. It has a built-in rechargeable battery and charges with the included USB-C cable. Charge it fully before first use.
Will it leave marks?
It can. Light, round marks are normal with cupping and usually fade within a few days. Lower suction and shorter sessions keep them lighter. Avoid areas that will be on show if that matters to you.
Who shouldn’t use it?
Don’t use it on broken, irritated or sunburnt skin, varicose veins, or the face, front of the neck or abdomen. It isn’t suitable during pregnancy, or for people with a pacemaker, bleeding disorders or who take blood-thinning medication. If you have a medical condition, check with your doctor first.
How do I clean it?
Switch it off and wipe the head with a damp cloth after each use. Do not immerse the device in water.
Where do you ship?
We deliver within Australia with tracking.
What does shipping cost?
The shipping charge, if any, is shown at checkout.
When will it arrive?
Check the delivery estimate at checkout. Tracking is emailed after dispatch.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.

