Frequently Asked Questions
Where do you deliver?
We deliver to the destinations listed in our Shipping Information page. Tracking details are emailed after dispatch.
How much does shipping cost?
Shipping is free to our supported destinations on every order.
How long does shipping take?
The Bubble Spa Bath Mat typically arrives within 14–21 business days. Shipping is free to our supported destinations, and a tracking link is emailed after dispatch. Estimates may vary by destination.
Do you ship internationally?
We ship internationally to the destinations listed in our Shipping Information page. See that page for full details.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
Use our Contact Us form or email customerservice@bodyproper.com.au. Our support hours are Monday to Friday, 9:00 am–5:00 pm AEST, and we aim to respond within one business day.